Account deletion

Account deletion

When you delete your account, access stops immediately, any active subscription is cancelled, your token balance is set to zero and your TOPIK practice test records are deleted. For 7 days the email is on hold: it cannot be used to sign in or to create a new account. During those 7 days the rest of your account (sign-in details, profile and avatar, study folders and saved items, study usage records, community posts, comments and images, and consent records) is kept without access. 7 days after your deletion request, the account and that data are permanently deleted (deletion runs once a day, so it can take up to one more day).

Some records must be kept by law. Payment, refund and token purchase records are kept for 5 years, as required for records of contracts, payments and supply under the Korean Act on the Consumer Protection in Electronic Commerce. We remove your name and email from them, store them separately, and link them only to an internal ID that no longer matches any account. They are deleted after 5 years. Paddle, our Merchant of Record, keeps its own order and invoice records under its own privacy policy. Refunds are handled as described in our Refund Policy.

Your rights

You may request an export or deletion of personal data we hold about you, except data we must keep for legal or security reasons. Send requests to info@lingolabkorean.net.

Account data

If you register, we store your email address, display name (the name you enter when you sign up), password and site language. Your password is stored by our login service (Supabase) only as an irreversible encrypted value (hash), and even we cannot see your original password. If you sign up with Google or Facebook, we receive your name, email address and profile photo URL from that service. You can view, edit, or request deletion of this information.