Refund Policy

Last updated: 2026-10-13

LingoLab Korean (https://lingolabkorean.net) is operated by Culture Shock. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. This page explains cancellations and refunds.

Cancellation and refunds

Subscriptions. Your monthly subscription starts as soon as your payment is confirmed, and your monthly base tokens are added to your account immediately. You can use the service until the end of the billing period you paid for.

Cancellation. You can cancel at any time from the Tokens page or through Paddle’s customer portal. Cancellation stops the next renewal: you will not be charged again, and you keep access and your tokens until the end of the current billing period. Before that date you can undo the cancellation.

No refunds. All payments (subscriptions and token packs) are non-refundable. We do not give full, partial, or prorated refunds for unused time or unused tokens, including after cancellation.

Immediate digital delivery. Tokens and subscription features are digital content supplied immediately after payment. At checkout you expressly request immediate supply and acknowledge that you lose any statutory right of withdrawal once supply has begun.

Your statutory rights. Nothing in this policy limits rights you have under mandatory consumer law in your country, such as a right of withdrawal that has not been lost or a remedy if the service is faulty or not as described. Where the law requires a refund, one will be given.

Paddle. Payments and refunds are processed by Paddle.com, our Merchant of Record. Paddle may, at its own discretion, grant refunds under its Buyer Terms and Refund Policy. If a purchase is refunded or charged back, the tokens granted by that purchase are removed from your account. See Paddle’s Buyer Terms and Refund Policy. Questions: info@lingolabkorean.net, or contact Paddle at paddle.net.

This policy applies to purchases made on or after 27 September 2026 (2026-09-27). Purchases made before that date remain subject to the refund policy in effect when they were made.

Monthly subscription

The monthly plan is billed in advance, and each monthly payment includes 10,000 base tokens for that month. You can cancel at any time from the Tokens page or through Paddle’s customer portal. Cancellation stops the next renewal: you will not be charged again, and you keep access and your tokens until the end of the current billing period. Before that date you can undo the cancellation.

Extra tokens

Extra token packs are one-time digital purchases, delivered to your account immediately. They are non-refundable except where required by law.

Account deletion

If you delete your account, access stops immediately and no refund is given for the remaining period or tokens, except where required by law. For 7 days the email is on hold and cannot be used to sign in or sign up. Payment and refund records are kept for 5 years as required by Korean e-commerce law. Your receipts stay available at paddle.net.

How to cancel

Sign in, open Tokens, and use Cancel subscription. You can use Keep subscription to undo a scheduled cancellation before the period ends. You can also cancel through the Paddle customer portal (link in your receipt, or paddle.net).

Problems with a charge

If you believe a charge was made in error, or the service is faulty, email us at info@lingolabkorean.net. You can find your order and receipt at paddle.net. Chargebacks should be a last resort after contacting us; if a payment is charged back, the tokens from that purchase are removed.

Taxes

Displayed prices exclude tax. Paddle adds VAT or sales tax based on the buyer’s country at checkout.

Contact

• Trade name: Culture Shock
• Representative: Kim Taimin
• Business registration number: 533-50-00752
• Mail-order sales registration number: No. 2022-Gwangju Buk-gu-1528
• Address: 54-18, Biennale-ro, Buk-gu, Jeonnam-Gwangju, Republic of Korea
• Email: info@lingolabkorean.net